Tisane API can be now used to moderate chat messages in Zendeskās Smooch platform.
Zendesk is a world leader in customer service software. Smooch is a conversational platform that collates messages across web, mobile, and social messaging and combines user activity and existing profile data, enabling admins to create more tailored experiences. A hotel, for instance, could give guests the ability to ping staff on-property, and an online retailer could manage issues like incorrect shipments and returns across channels.
With support of Tisane, Zendesk users can:
- Tag and classify abusive content, like profane and non-profane insults, hate speech, sexual harassment, criminal activity.
- Track and tag attempts to establish external contacts between the users.
- Extract topics, entities, and more.
The Tisane integration is aimed at:
- Online communities looking to improve and streamline their moderation process.
- Business chat operators trying to block abusive, hostile and irrelevant content.
- Enterprises trying to keep the online conversations compliant with HR regulations and abuse-free.
- e-Commerce portals that need to track and/or prevent deals bypassing them.
Visit theĀ Tisane integration page on SmoochĀ and sign up to start.